Reader Comments

Ted’s Woodworking

by ss Daniel Kamesh kamesh (2019-06-05)

Most of the manufacturers Ted’s Woodworking Review are located on the east coast and do not take calls after 1 PM. When you finally get through the automated phone system and have remained on "hold" for 20 minutes, they typically advise you that they will have a representative in your area in a few days (or a week) to inspect your faulty heater. Obviously, if your water heater is leaking you can't wait up to a week for hot water, so you press them to come up with another alternative. They have one! They then advise you to remove it yourself, take it to one of the home centers that carry their brand and purchase a new one. They will then inspect your old water heater (when they arrive in your area) and if everything meets their warranty requirements then they will have the home center issue you a credit. I hear this story several times each month from people who have unwittingly found themselves in this predicament. What value is a warranty if it is easier and cheaper to purchase a new unit and pay cash for it?Conversely, when you buy a water heater from a licensed plumbing contractor, you will generally get one of several leading brands whose warranty can be handled the day you call by any licensed plumbing contractor. The major brands are: Bradford-White, Rheem, American and A.O.Smith. GE, Whirlpool and Kenmore are brands sold through home center outlets and whose warranties must be handled through the manufacturers directly.